Question about script for IPCC 3.5(3)

Unanswered Question
Jan 17th, 2008

Hi..

Im trying to build a script and i dont find the way to make it.

There is what i need to do...

We have one CTI Numbre linked to this script... 3 CSQ and 3 SKILL..

Each CSQ have a différent priority. Urgent, Spécial and Normal...

Each Skill is associate with the same name CSQ

CSQ1 = SKILL1 CSQ2 = SKIIL2 CSQ3- SKIIL3

We have 2 agent group

The first group have SKILL2 and SKILL3 set to 10 (High) and SKILL1 set to 1..

The second Group have SKILL1 and SKILL3 set to 10 anD SKILL2 set to 1

So... There is what the group 1 shoul be able to do..:

All call for CSQ2 AND CSQ3 should be always affected to this group...But if ther are idle, they could be able to answer the call from the CSQ1

There is what the group 2 shoul be able to do..:

All call for CSQ1 AND CSQ3 should be always affected to this group...But if ther are idle, they could be able to answer the call from the CSQ2

The thing is that the priority of each CSQ Must be respected...

How can i make it works??

If some one know how, please let me know....

(If me english is not clear...or is you dont understand the meening of my mind.. i can try to make a picture of what im trying to explain...)

Thanks.

Yannick

I have this problem too.
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