CUPC1.2.2 - 'Bad or Missing Phone number' to place a call

Unanswered Question
Jan 17th, 2008

CM5.1.3, CUPS6.0.2 and CUPC1.2.2

I have contact list under 'General' group and get an error message when double the user 'Call failed - Unable to make call because no valid phone number was found'

when I move mouse to 'Place a call' icon on the top left area, have a text 'Place a call (Bad or Missing phone number)"

I'm able to dial the contact list by double click from 'Recent' and 'Search' screen but why cannot from under General Group.

Thanks in advance,

I have this problem too.
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cjrchoi11 Thu, 07/24/2008 - 06:32

I guess you have same issue I had,

directory server type in CUPS is set to 'Netscape LDAP server' by default so you must change to 'Microsoft AD' if you didn't change yet.

Application > Cisco Unified Personal Communicator > Settings > 'Directory Server Type'


refram Thu, 10/30/2008 - 13:26

I'm also having this issue. The LDAP is set correctly, and I'm using the CUPC v1.2(3.12649).

refram Mon, 12/08/2008 - 15:19

I finally resolved this issue. The deal was that the phone number was set in the wrong place. I am using AD, and - by default - the phone number is supposed to be filled in on the "General" tab in the "Telephone Number" field of the user in Active Directory Users and Computers. I had had it set under the "Telephones" tab


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