ASDM Tech Support

Unanswered Question
Jan 17th, 2008

I have a problem with ASDM spawning errors and losing session authentications after (successful) connections are made. The problems arose in association with creation of site-to-site VPN using the "Wizard".

I initiated a case with TAC, and they told me they did not provide tech support for ASDM ... only support for CLI. I've been doing CLI since PIX 10 and can live with it, but ASDM sure makes life easier.

My question: Is ASDM an unsupported Cisco product, or is TAC feeding me a line? TAC has always been great, and I've very seldom been left swinging-in-the-wind.

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acomiskey Thu, 01/17/2008 - 13:26

I just got off the phone with TAC about ASDM issues. If it weren't supported, you probably wouldn't be able to select it when you're opening your case...Security -> Adaptive Security Device Manager.

curt-wwwww Thu, 01/17/2008 - 14:20

Thanks for the tip.

I had opened the case under Security-VPN ... the ASDM does not appear as an option there. I went back and noticed that it does appear under ASA.

I'm debating whether to abandon the existing case and starting all over under ASDM.

Again, thanks.

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