Unity 4.x and Callhandler question

Unanswered Question
Jan 17th, 2008
User Badges:

a main CH is in place during working hours which allows caller input.

during closed greeting, callers are still able to hit options even though greeting doesnt tell them to. problem is i cant uncheck "allow caller input" because they should be able to hit certain options but not others. is there a workaround for this?

  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 4 (1 ratings)
Tommer Catlin Thu, 01/17/2008 - 17:44
User Badges:
  • Green, 3000 points or more

You would need to create a different call handler for this. There is no time of day caller input for each callhandler.

From CallManager, create a time of day routing for each number. When each number hits Unity, you can associate this number to the CH. (then customize your caller input for night and day)

lindborg Fri, 01/18/2008 - 07:59
User Badges:
  • Cisco Employee,

Of course you can also do this with just call handlers and not creating a CM routing rule. Just setup your call handler entry point with a day/night schedule, set the standard (day) and off hours (night) greetings to blank and have the after greeting actions go to two different call handlers that have different user input key options on them as you wish.

Tommer Catlin Fri, 01/18/2008 - 08:08
User Badges:
  • Green, 3000 points or more

Ahh.. the blank rule... I always forget the opening greeting is blank or default. With two schedules that makes it easier than CM routing.



This Discussion