Unable to sign-in to Unity voicemail from outside world.

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Jan 18th, 2008
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Hi,


Using CallManager 5.1 with Unity 4.2.

I am unable trying to dial into voicemail from outside. Here's what happens:

- Dial DDI number from PSTN and my phone rings and then diverts me to voicemail.

- While listening to my greeting I press "*" to sign-in.

- I then get prompted for my ID followed by # which I enter.

- I then get prompted for my password followed by # which I enter.

- I then get the following error message:

"This system is temporarily unable to complete the call".


This then seems to generate the attached error on the Unity server.


Any ideas would be much appreciated.


Thanks,

Barry.






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Tommer Catlin Fri, 01/18/2008 - 08:27
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Does this happen with all users or just your account?

Can it be replicated on an IP phone internally?


Usually if the system is unavailable, I have a feeling that you may have lost your connection from Unity to Exchange. (possibly) Or you may have some other Unity system problem going on. Run a quick test. (if you are using UM) leave your self a message. Does it show up in your Outlook? If not, Exchange and Unity are not talking.

If you cant leave a message, I would restart the Unity services. Possibly something is hung up.


Cheers

bgillick Fri, 01/18/2008 - 08:50
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Hi,


- After further investigation it seems to happen for all users whether calling from outside or from an IP phone internally.

- UM seems to work OK. Messages are received in Outlook and can also be retrieved by pressing the messages button on the phones.


I have tried restarting Unity to no avail.


Thanks,

Barry.

Tommer Catlin Fri, 01/18/2008 - 09:07
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Check your TSP version. The DTMFs coming across from Callmanager could not be coming through. If your TSPs are old, I would recommend updating them. I know it has been working before then all of sudden stopped, but some versions of the TSPs on Unity are not that great. The latest release seems to fix a lot of problems.


are you call handlers working? Meaning, if you dial into a callhandler, such as the directory, can you spell a name? This would indicate maybe a little more if DTMF is working through TSP.

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