Conference Call Trouble

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Jan 18th, 2008
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We are on CCM 4.1 and are having a strange problem with conference calling. Users can initiate a conference call but audio does not pass. This was working fine forever, but for some reason has now stopped working. I reset all conference bridges, but still no dice. We have a software conference bridge. Any ideas?.

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smalkeric Thu, 01/24/2008 - 11:22
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make sure that the Media Resource Group (MRG) and Lists (MRGL) are configured properly. If not, complete these steps:

Configure the MRG and MRGLs on the device pool. Refer to Understand Media Resource Groups and Group Lists for more information on this procedure.

Reset the Conference Bridge (CFB)Choose Service > Media Resource > Conference Bridge. Click the Conference Bridge, and click Reset.

Reset the phonesChoose Device > Phone. Click the phone to be reset, and click Reset Phone.

If a profile error occurs in the output of the show sccp all command, such as TCP LInk Status: NOT_CONNECTED, issue the associate profile command in order to associate with the digital signal processor (DSP) farm profile.


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