UTLite

Answered Question
Jan 20th, 2008

we try to make UTLite working in cisco works LMS. but we obtain for every user : [email protected] as username !

our microsoft admin said : Most probably because the script is executed upon startup under the security context of the computer system not the user account.

note : all users have no admin priviliges on their computers.

did any one face this problem?

I have this problem too.
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Correct Answer by Joe Clarke about 8 years 12 months ago

Yes, this is a known issue. UTLite uses the Windows GetUserName() function to obtain the currently logged on username. If the login script, and UTLite are not running as the user logging into the system, then you will see [email protected] instead of the actual username.

You would need to make sure the user executes UTLite33.exe. Admin privileges should not be required to do this.

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Correct Answer
Joe Clarke Sun, 01/20/2008 - 10:17

Yes, this is a known issue. UTLite uses the Windows GetUserName() function to obtain the currently logged on username. If the login script, and UTLite are not running as the user logging into the system, then you will see [email protected] instead of the actual username.

You would need to make sure the user executes UTLite33.exe. Admin privileges should not be required to do this.

ohassairi Mon, 01/21/2008 - 20:40

thanks for your help. now i can obtain username correct for every computer.

but hostname is usually equal to computer IP address. is this normal?

Joe Clarke Mon, 01/21/2008 - 20:52

UTLite has nothing to do with hostnames. A UTLite packet contains username, MAC address, and IP address only. The hostname is obtained by performing address resolution on the IP address. This requires that you have name resolution support enabled for User Tracking, and all of your end host IP addresses are either in DNS or in the server's local hosts file.

ohassairi Tue, 01/22/2008 - 01:51

thanks again for your reply.

for name resolution support, i checked my acquisation settings and i found that :(Use DNS to resolve host names) is enabled.

so i think the problem is in our DNS server. may it does not accept reverse lookup.

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