Send Enterprise data to non agent phone

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Jan 21st, 2008
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IPCC-x 4.05(a)


One of the call center managers wanted to know if the data collected (account number, request number, ani, etc) and sent to an agent in the Enterprise Data window could be sent to an extension that is not an agent?


Can this be done?


Thanks

Trae


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lpezj Mon, 01/21/2008 - 05:18
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Hi,


You can only use this data between agent phones logged in using Cisco Agent Desktop.


Hope this helps,


Juan Luis

cairns-a Mon, 01/21/2008 - 08:17
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That's what I thought, but wanted to make sure there was no work around.


Thanks for the answer.

lpezj Mon, 01/21/2008 - 08:31
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As a workaround, you can try to program an external application that it launches when the agent transfers to an non agent extension. This application can take the data you would like to send to the targer phone and send the information using XML CallManager Services, but it could be a little complex...


Hope this helps,


Juan Luis

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