CSM 3.1.1 Device provisioning failed null for ASA5520 V7.2.2

Unanswered Question
Jan 22nd, 2008
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Hi, with CSM Version 3.1.1 when i start

Discover VPN policies :

Topology : Hub and spoke

IPsec technology : regular VPN IPsec

Discover from Network


When the system discover my hub ASA5520, i have this message " Device provisioning failed null


Please contact Cisco Technical Assistance"


see the asa configuration :





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jsivulka Mon, 01/28/2008 - 07:08
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A missing comUser.dat is critical as this file contains the trust_user (aka System Identity User) credentials. This file missing can cause components that lookup trust_user information to fail. Provisioning is one such component. With CS 3.1.1, creating System Identity User in CS GUI will create a comUser.dat. But with the older versions, you might get error while trying to edit the System Identity. So it's better to use a backed up comUser.dat.


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