Thank Riccardo.

outside call is first land on IVR and after ivr treatment its goes to an agent but we want that if any caller from same number e.g 92-300-22164487 is called above then 5 times in 24 hrs and then next 6 call will automaticaly dropped. I also got your point of DB dip idea but can you more elaborate this with some example.

Thanks in advance.

Regards.

Hi Rahat,

I guess this is Enterprise, you still forgot to mention it, if it is the case for your scenario you could implement a script like this, by example, a DB lookup with a table of two columns derived from the Termination Call Detail table with ANIs and a second field which will be the counter, a simple SQL statement like COUNT * where xxx is the callernumber and where datetime is yyy your timeframe from termination call detail, after the dblookup a formula to evaluate the result and queue if the result is below your attempt number or gracefully disconnect if above, with a DB dip on an IVR all the selection will need to occur at the IVR with a similar criteria and one again gracefully disconnect if above the attempts or queue.

If you need assistance with custom scripting, apart the general custom guide you could make use of the Dev Support Services, a fee based program with some specialists in this area there to assist you.

Regards,

Riccardo

PS. Please remember to rate useful posts accordingly

Thanks Ricarrco,

I try to implement this IVR script but I have licensed of IPPC Express Enhanced and i didnt see DBlookup in CRS Editor so can I use DBRead for this script.

Hi Rahat,

yes for IPCCX you would need to use a DBRead and to pull the CDRs from the IPCCX DB or the HR if you have it. Another option would be a custom Java class in your case.

Cheers,

Riccardo

Riccardo we are IPCCX with enhanced version i think in enhanced the DBREAD is not available so we have to use Java custom class. any idea.

Rahat