Buy or Renew
Buy or Renew
Cisco + Splunk: It’s a new day for your data. Learn more.
 
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
cancel
Start a conversation
774
Views
0
Helpful
2
Replies

CW Updates

d_ferraro
Level 1
Level 1

‎01-22-2008 07:58 AM

All of sudden CW stoped sending me network information at the same time I have added new devices to the network and CW is not discovering it. I am new to CW so Im not that familiar with trouble shooting it. Is there a specific place I should start? Maybe there are specific things to look at.

I looked at some logs and found that were updated some software.

/////////////////////////////////////

Campus Manager, CiscoWorks Common Services, CiscoView, Device Fault Manager, Internetwork Performance Monitor, Integration Utility, Resource Manager Essentials

Installing Device Package(s), invoked from GUI

15 Jan 2008,14:31:21 EST Install Device Package(s) Executed

\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\

It shows Jan 15 14:31 as the update time, and 3 min before that was the last time I received any email notification.

Labels:
0 Helpful
2 Replies 2

Joe Clarke
Cisco Employee
Cisco Employee

‎01-22-2008 11:40 AM

Part of the Device Package installation process involves shutting down all CiscoWorks daemons. It can take about 30 minutes before everything comes back online again. But if CiscoWorks is still not working for you a week later, then something must have gone wrong when the processes were restarted. Please provide the output of pdshow as well as the version of LMS and the platform on which is is running.

0 Helpful

d_ferraro
Level 1
Level 1

‎01-24-2008 08:41 AM

Thank you for you reply, we did a simple restart of the CW server and all is well.

0 Helpful
Customers Also Viewed These Support Documents