Redundant Call Centers

Unanswered Question
Jan 22nd, 2008

I currently support two CCX solutions for one company. One is in New Jersey and one is in Alabama. I'd like to know if it is possible to make these call centers redundant. If one building burns, I know the best I could do is have the phone company redirect the phone numbers to the other location. But if the Call Manager were still up and running, would it be easiest to just use AAR?


I have this problem too.
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Abdulbaseer Mohammed Tue, 01/22/2008 - 22:52

Well UCX by design its for small firms and does not support true redundancy. However you can try the alternative call paterns if the triggers do not answer from one UCX it goes to the other.

The risk is if the network is slow you may get calls diverted so be aware.

good luck.



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