7971 showing Private on caller id for all calls

Unanswered Question
Jan 22nd, 2008
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I just recently set up a 7971 and the phone shows 'private' on all calls, internal and external. The same extension is on another phone and caller id works with that one so it leads me to believe it is something with the phone. I am using Software Version: 12.4(11)XJ / CME 4.1(0)


Here is the ephone config from the router:


ephone 7

description John's 7970

video

after-hour exempt

username "john" password ******

mac-address 0014.1CCD.FC98

speed-dial 1 331 label "Eric"

speed-dial 2 318 label "NOC"

speed-dial 3 *****# label "Eric Cell"

speed-dial 4 *****# label "Robert Cell"

paging-dn 1

type 7971

button 1:5 2s4


If you require anything else please let me know and I will post it as soon as possible.


Any help will be greatly appreciated, thank you for your time.

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paolo bevilacqua Wed, 01/23/2008 - 04:43
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Which exact FW do you have on the phone?

E.g. 8.2(1)S is know to work fine.

amadeusri Wed, 01/23/2008 - 14:27
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This was solved. I had to recreate the CNF files on cme. Thanks for the time.

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