I just recently set up a 7971 and the phone shows 'private' on all calls, internal and external. The same extension is on another phone and caller id works with that one so it leads me to believe it is something with the phone. I am using Software Version: 12.4(11)XJ / CME 4.1(0)
Here is the ephone config from the router:
description John's 7970
username "john" password ******
speed-dial 1 331 label "Eric"
speed-dial 2 318 label "NOC"
speed-dial 3 *****# label "Eric Cell"
speed-dial 4 *****# label "Robert Cell"
button 1:5 2s4
If you require anything else please let me know and I will post it as soon as possible.
Any help will be greatly appreciated, thank you for your time.