Force Answer

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Jan 23rd, 2008
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Does anyone know if IPCC express has the ability to force answer a call for an agent? When the call is pushed to the resource he hears a beep in his head set and the call is live.

This is in reference to the "Select Resource" step inside the script.

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Abdulbaseer Mohammed Wed, 01/23/2008 - 15:00
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Look into auto answer. When you setup CSQ i think you can define it there.

good luck. Wed, 01/23/2008 - 15:42
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Thanks for the suggestion, I only have the option for "Automatic Work" or "Wrap up time". Does anyone else have any thoughts?

l.demanet Sat, 02/09/2008 - 10:05
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Did you think about enabling autoanswer on the line level, in CCM admin? Sun, 02/10/2008 - 11:37
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Yes - enable auto-answer in CUCM on the contact centre line. That gives you the beep in the agent's headset.




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