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Problems with itouch and LWAPP?

lynne.meeks
Level 1
Level 1

‎01-23-2008 08:12 AM - edited ‎07-03-2021 03:15 PM

Has anyone had any problems with iTouch devices not connecting to their wireless network?

The WCS 'sees' the MAC address of these device but they never successfully associate. There is no further information on the WCS.

Our network is a Cisco LWAPP network.

Thanks!

Lynne

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irisrios
Level 6
Level 6

‎01-29-2008 07:23 AM

Check the signal strength on the client. Try to change the channel and increase the power level on the Access Point. Also check the Security settings on the access point.

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lynne.meeks
Level 1
Level 1
In response to irisrios

‎01-31-2008 04:57 AM

Thanks!

It turns out to be a user education issue.

We use a VPN to secure the wireless and they were not connecting to the WebVPN, therefore they couldn't get anywhere.

The good thing is we got one of these to test with; pretty nice!

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