Difference between CTI route point and CTI route port

Unanswered Question
Jan 23rd, 2008

I'm trying to find out what the difference is between a CTI route Point and a CTI route Port is. If anyone can shed some light on this I would appreciate it. Thanks

Jason

I have this problem too.
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Zin.Karzazi Thu, 01/24/2008 - 01:16

A CTI Port is a virtual port. It is analogous to a trunk line in a traditional ACD or PBX setting. i.e The CTI Port allows access to the Post Routing capabilities of the IP-IVR.

A CTI Route Point is a virtual device that can receive multiple simultaneous calls for the purpose of application-controlled redirection. Once a CTI Route Point has been created, lines (directory numbers) can be added and configured. Applications that use CTI route points include the Cisco IP Interactive Voice Response (IP-IVR) system and Cisco JTAPI with ICM. Calls are directed to CTI Route Points, which subsequently route the call to an available CTI port, the front end of the application. A CTI Route Point is the number a caller dials to access the application. A CTI Route Point must be configured for each application.

Calin Lupas Mon, 11/04/2013 - 06:40

Hi Zin.Harzazi,

Could you please provide a link to know more about CTI Route Point and CTI Route port? I will also look for a book on Cisco Press about ICM, periferal gateway. Any recommendations?

Thank you,

-Calin

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