01-23-2008 01:44 PM - edited 03-15-2019 08:23 AM
I'm trying to find out what the difference is between a CTI route Point and a CTI route Port is. If anyone can shed some light on this I would appreciate it. Thanks
Jason
01-24-2008 01:16 AM
A CTI Port is a virtual port. It is analogous to a trunk line in a traditional ACD or PBX setting. i.e The CTI Port allows access to the Post Routing capabilities of the IP-IVR.
A CTI Route Point is a virtual device that can receive multiple simultaneous calls for the purpose of application-controlled redirection. Once a CTI Route Point has been created, lines (directory numbers) can be added and configured. Applications that use CTI route points include the Cisco IP Interactive Voice Response (IP-IVR) system and Cisco JTAPI with ICM. Calls are directed to CTI Route Points, which subsequently route the call to an available CTI port, the front end of the application. A CTI Route Point is the number a caller dials to access the application. A CTI Route Point must be configured for each application.
11-04-2013 06:40 AM
Hi Zin.Harzazi,
Could you please provide a link to know more about CTI Route Point and CTI Route port? I will also look for a book on Cisco Press about ICM, periferal gateway. Any recommendations?
Thank you,
-Calin
11-04-2013 10:50 AM
You can read the CTI section of call processing in the SRND:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/9x/callpros.html#wp1083026
I think it does a good job explaining it.
HTH, please rate all useful posts!
Chris
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