Barge-in/Monitoring from telephone

jgromero1 · ‎01-24-2008

Hi everybody.

I would like to know if there is an access code or something like that to barge-in/monitor an agent call from the supervisor telephone directly.

Something like **1 to Call Forward All or **3 to Call Pickup Local, or maybe a custom service...

Thanks in advance,

Javier GonzÃ¡lez

paolo bevilacqua · ‎01-24-2008

There is no code. To monitor/record/whisper/barge, all these features requires additional software, there are many vendors doing that, people can suggest what they do use and are happy with.

Hope this helps, please rate post if it does!

jgromero1 · ‎01-25-2008

Thanks for your answer.

I wanted to do it via telephone because I am integrating CTI OS with a custom CTI developed by my customer and there is no function to monitor/record/whisper/barge in that CTI (the one made by my customer)... I suppouse we will have to do an extra effort devolping more functions.

Thank you again,

Javier GonzÃ¡lez