Unable navigate between 2 active calls on 7931G

Answered Question
Jan 24th, 2008

Hello ,

I have a problem with ip phone 7931G .

I'm unable to switch between 2 active calls .I respond at the first call , when respond the second call the first going in hold state and there is no way to hold the second call to resume the first .

When the second call end the first call come available .

The system is 2801 with IOS Version 12.4(11)XW22801-SPSERVICESK9-M the 7931 FW is SCCP31.8-2-2SR2S .

Thanks .

I have this problem too.
0 votes
Correct Answer by rob.huffman about 8 years 10 months ago

Hi Leonardo,

Sorry about that! This is a limitation of the 7931G Model itself :(

Hope this helps!

Rob

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leonardo.vecchi... Thu, 01/24/2008 - 10:06

Hi Rob,

I have already see the solution posted , but i need know if the problem is the limitation of the phone or the funcionality of the phone is the same of the other model (7941 and 7911)

Thanks .

Correct Answer
rob.huffman Fri, 01/25/2008 - 08:21

Hi Leonardo,

Sorry about that! This is a limitation of the 7931G Model itself :(

Hope this helps!

Rob

andresfmg Tue, 07/06/2010 - 21:54

i have the same problem!! did you find any solution ?

by the way the link its broken

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