- Red, 2250 points or more
This tool would not start for me. It gives the message:
"Routing client of the CallManager/SoftACD PG, System PG or Agent Routing Service PG type must be configured prior to dial number plan".
I have a PC Generic (PIM for CallManager, PIM for CVP) rather than a CallManager/SoftACD PG + PIM for CallManager and a VRU PG + PIM for CVP.
So I created a DUMMY CallManager/SoftACD with a routing client and tried again. Same message.
I stopped and restarted the Distributor and now it allows me to run the tool, but the routing client for the CallManager PIM cannot be selected - only the dummy RC I just created, and (stranegely enough) the CVP RC. Making it useless.
I don't recall this problem before with previous installations.
Has this recently been strengthened for System PG and/or Agent Routing Service PG?