ICM integration to Genesys

Unanswered Question
Jan 25th, 2008

Anyone out there ever done an implementation where ICM is doing pre-routing for multiple Genesys deployments? I have a customer who wants to use ICM "in the cloud" but still use Genesys for the local contact center/acd functionality.

I don't see a PG that exists for Genesys so I am guessing some customer GED-125 interface would have to be developed.

I have this problem too.
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Abdulbaseer Mohammed Wed, 11/20/2013 - 08:08


long time.  How did you resolved this or have done any thing else similar.

I am pre routing with Genesys and CSR's are in UCCE.


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