CCM 5.1.3 Attendant Console Extra ? **LASTNAME** **PRIMARYEXTENSION**

Unanswered Question
Rob Huffman Fri, 01/25/2008 - 09:56

Hi Jackie,


Can you check to see if you had perhaps used BAT to insert 6 Users previously. There is a really odd 5.1 Bug that actually puts this info into the Directory;


You may be hitting this very odd Bug;


CSCsh53133 Bug Details


BAT overwrites last names with **LASTNAME**

Symptom:


When using Bulk Administration / Users / Update User function, BAT overwrites last names with **LASTNAME**


Conditions:


The BAT file looks as follows:


USER ID,PASSWORD,MANAGER USER ID,DEPARTMENT,PIN,DEFAULT PROFILE,USER LOCALE,TELEPHONE NUMBER,PRIMARY EXTENSION,ASSOCIATED PC,IPCC EXTENSION,MAIL ID,USER GROUP 1,CONTROLLED PROFILE 1,CONTROLLED DEVICE 1


userid,,,test,,,,,,,,,,Standard CCM End Users,SEPXXXXXXXXXXXX


Workaround:


1. Modify BAT file so it includes 'LAST NAME' field set to '*'. This field should be before the user group, user profile and controlled device fields.


Example:


USER ID,LAST NAME,PASSWORD,MANAGER USER ID,DEPARTMENT,PIN,DEFAULT PROFILE,USER LOCALE,TELEPHONE NUMBER,PRIMARY EXTENSION,ASSOCIATED PC,IPCC EXTENSION,MAIL ID,USER GROUP 1,CONTROLLED PROFILE 1,CONTROLLED DEVICE 1


userid,*,,,test,,,,,,,,,,Standard CCM End Users,SEPXXXXXXXXXXXX


2. When using above BAT file, specify '*' in the 'Value for fields to be ignored' field on the BAT job configuration page.


1st Found-In

5.1(1.1000.3)


Fixed-In

5.1(1.2105.1)

5.1(1.9131.22)

5.1(1.9131.23)

5.1(2.1000.11)

6.0(0.9901.136)

6.0(1.1000.37)

6.1(0.39000.15)

6.1(0.39000.16)



Hope this helps!

Rob


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