A prompt has been configured in ICM Scripts whenever CED is not detected. The system plays a message "We didnt recognise your entry".
When the system was implemented, the Engineer replaced the default recording with a test one and this message is now reflected in all scripts on the system.
We need now to replace the test recording with a "professional" one.
On both IVRs (in load balancing), we have searched for the test recording file and deleted same. However, the prompt still plays!!!
Anyone knows if the system uses a "copy" of this file in another "hidden" location or any reason why this is happenning?
Thxs in advanced for your help.