IPCC 7.0 SR2 - Default Prompt in Scripting

Unanswered Question

Hello everyone


My issue:


A prompt has been configured in ICM Scripts whenever CED is not detected. The system plays a message "We didnt recognise your entry".


When the system was implemented, the Engineer replaced the default recording with a test one and this message is now reflected in all scripts on the system.


We need now to replace the test recording with a "professional" one.


On both IVRs (in load balancing), we have searched for the test recording file and deleted same. However, the prompt still plays!!!


Anyone knows if the system uses a "copy" of this file in another "hidden" location or any reason why this is happenning?


Thxs in advanced for your help.


Cheers

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david.macias Sat, 01/26/2008 - 08:01
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You haven't mentioned the type of IVR, if Cisco's IP IVR, try reloading the server and see if that will clear the repository.


david

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