Any one successful at deploying agents who will utilize CAD with IPCCX and softphones through Citrix or MS Terminal Server?
Looking to hear what does and doesn't work, any research or insight of others both good and bad would be helpful.
The ultimate goal is to be able to serve up CAD and a softphone to agents via Citrix or MS Terminal Server.
And it it is possible to serve up CAD and a softphone this way either to a PC or a thin client, what about recording? I suspect recording wouldn't be a problem on a LAN even if you had to utilize a third party solution such as Cistera or something, but what about remote agents, like an agent working at home possibly?
Just looking to hear what others are up to. If you have any specifics on any one thing such as serving up CAD, or a softphone via Citrix or Terminal Server maybe some links or docs it would be appreciated.