How can i restrict the Out bound campaighs to use some ports

Unanswered Question
Jan 27th, 2008
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Hi anyone,

How can i restrict the campaighs to use certain ports(we have max. 20 ports here)

I have two campaighns , i need one campaighns to use only 10 ports(dedicated always) on dialer A

and the other campighs to use the other ports (10) on Dialer B

Is it possible to do this ?? Appreciate your expert help..Thanks a lot

Also we are having an issue here sometimes randomnly(not every time):

We are using blended preview mode

Dialer requests an agent through the Media Routing Peripheral Gateway (PG) interface.

Router runs a route script that returns an available agent.

Dialer places a call to the agent to maintain the reservation call.

Reservation call is dropped after that

again CTI screen to ready mode and another reservation call comes

it will disconnect & so on

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prakashj Sun, 01/27/2008 - 09:19
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No i am not getting any accept option before that itself the call is getting disconnected as soon as the reservation call comes in my Cisco IP Phone(7940) and it just disconnects in 2-3 seconds ,again the second reservation comes and so on..this issue i have observed in the peak time in my call center where the vulume of incoming calls are higher..

meanwhile could you answer the first Question as well. thanks


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