UCCX 5.0 Outbound Dialer CAD workflow questions

lee.alex · ‎01-28-2008

Does anyone knows that if the UCCX 5.0 outbound feature also workflow actions? so i can call an URL / run execute when the call is answer / ring / drop.

I have tried to use the default rule and define an action for call a program.

It works with inbound when i drop the call but i didn't works in outbound situation.

Riccardo Bua · ‎01-28-2008

Hi Alex,

this is a documented behaviour for the current product and feature availability, see section 2-16 of the SRND:

Deployment Guidelines

The following guidelines should be followed when deploying Outbound:

- cut -

â€¢ All macros and automatically invoked workflows configured for the agent desktop are disabled during an outbound call.

- cut -

http://www.cisco.com/en/US/prod/voicesw/custcosw/ps5693/ps1846/product_implementation_design_guide0900aecd80676ee5.pdf

Regards,

Riccardo

lee.alex · ‎01-28-2008

Thanks Riccardo.

I think this already answer my questions.

But do you know is there any other way i can do for achieving similar functions like the workflow actions?

Riccardo Bua · ‎01-28-2008

Hi Alex,

I am afraid the correct answer will be not in the current Release.

Regards,

Riccardo