Recording announcement - for legal purpouses

Unanswered Question
Jan 28th, 2008
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I am looking for a solution to a legal requirement.

We are using a passive recording solution for Callmanager and Callmanager express.

Now there are new legal requirements which requires us to announce both on inbound and outbound calls that the call is being recorded.

The solutions I know I could work out are IPCC application, TCL programing and possibly Unity, all of these required that we change the call flow for inbound and outbound calls.

Ideally I would like to be able to have a CTI application or something similar that would do the announcement for each phone call.

So if anyone knows of an application that has this feature please post it :)



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mciarfello Tue, 01/29/2008 - 19:15
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Do you have direct inward dialing? Do you need to put your recoding comment on DID calls? Or just calls to the main number?


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