Unity GSM no destination

Answered Question
Jan 28th, 2008

Trying to move subscribers between unity 4.0X and 4.21 using GSM. When I right clock on the users and select "move", the utility says it can move the subscriber, but no destinations show up as available. Any thoughts? thanks

Correct Answer by Brandon Buffin about 9 years 1 month ago

The dialing domain is not related to the phone switch. From Unity help:


"A dialing domain provides a means to set the search scope for message addressing and for call transfers from the auto attendant and directory handler(s)."


In th SA, click Primary Location. You will see Dialing Domain. Enter a dialing domain on one of the Unity servers. Allow time for this information to replicate. Then go to the other Unity server, go to Primary Location and choose the dialing domain that you entered.


Hope this helps.


Brandon

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Brandon Buffin Mon, 01/28/2008 - 13:15

Check the following:


1. Commserver\Stream Files directory shared out as “Stream Files” with full rights to the user running the GSM.

2. Source and destination systems in the same dialing domain

3. Moving from 4.0 to 4.2(1) - the source must be older or same version as destination


Brandon

balitewiczp Mon, 01/28/2008 - 14:44

Thanks for the reply


Commserver\stream files has to be shared, or the 'move' option wont even be there. As I understand it, the same dialing domain refers to the phone switch, these are serviced by the same dialing domain, I cant even select "dialing domain" from the SA. The source is definetly 4.0, while dest is 4.2.1


Any other thoughts. Seems simple enough.

Correct Answer
Brandon Buffin Tue, 01/29/2008 - 05:49

The dialing domain is not related to the phone switch. From Unity help:


"A dialing domain provides a means to set the search scope for message addressing and for call transfers from the auto attendant and directory handler(s)."


In th SA, click Primary Location. You will see Dialing Domain. Enter a dialing domain on one of the Unity servers. Allow time for this information to replicate. Then go to the other Unity server, go to Primary Location and choose the dialing domain that you entered.


Hope this helps.


Brandon

balitewiczp Tue, 01/29/2008 - 12:50

Yes, that helps. thanks very much. I am now able to see a destination. thanks again

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