Installing CUCM5.1 Subscriber license

Answered Question
Jan 29th, 2008
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Hi,


My Customer has a Publisher and has recently added purchased the license for the Subscriber and would like to add it to the cluster. When we try to upload the license file it hangs and doesn't come back. Any ideas? Have tried restarting the license manager on Pub-no joy.


Rich

Correct Answer by Tommer Catlin about 9 years 1 month ago

It should be registered against the PUB. The Pub holds all the licenses for the cluster. They count Subscribers as Nodes. So if you have (3) spare Nodes in the cluster, you can add (3) Subscribers to cluster.

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Tommer Catlin Tue, 01/29/2008 - 07:56
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Did you try to add it to the PUB? Also depends on how you installed it. Typically, you would want to add the licenses FIRST to the PUB, then install the Subscriber.. Or install the subscriber, but it should not let you start CallManager service because there is only (1) NODE in cluster.



richb1971 Tue, 01/29/2008 - 08:44
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Customer added it (hopefully as subsequent node). CCM Service has started on Pub but cannot add lic for Sub for start it.

Tommer Catlin Tue, 01/29/2008 - 08:46
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Will have to use RTMT to see what is going on. There could be a password not set correctly on the SUB and it can not talk to the Pub for some reason. Possibly it is trying to use DNS to resolve the PUBs name. But I would start with RTMT to see why the Pub cant see the sub or vice versa.

richb1971 Tue, 01/29/2008 - 08:50
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Cheers. I've added it as a server but cannot add it into CCM group-I assume due to inability to upload license. I should be able to upload sub lic regardless right?


Rich

Tommer Catlin Tue, 01/29/2008 - 08:52
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richb1971 Tue, 01/29/2008 - 10:09
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The customer may have registered the license against the Sub. When adding a sub,which server MAC address should they have registered the lic with?


I'm awaiting Licensing to come back with something sensible.


Cheers


Rich

Correct Answer
Tommer Catlin Tue, 01/29/2008 - 10:10
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It should be registered against the PUB. The Pub holds all the licenses for the cluster. They count Subscribers as Nodes. So if you have (3) spare Nodes in the cluster, you can add (3) Subscribers to cluster.

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