Rascal Server - NO Show

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Jan 29th, 2008
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Having the same problem - like most of the others who posted, Rascal server unable to start. After following TAC case K20816479, now I have no rascal server anywhere - tried going back to 3.03 but rascal wasn't and option for install either. Anybody have a work around. I'm running 3.5.4 sr2.

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smahbub Mon, 02/04/2008 - 08:03
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The Cisco Agent Desktop Recording and Statistic (RASCAL) server works with the Voice Over IP (VoIP) Monitor server to record conversations. It also stores a detailed account of agent activity, including times and durations of calls and changes in the Automatic Call Distributor (ACD) state of the agents.


The recommended level of debugging is 1 and 50: 1 receives base RASCAL information and 50 receives database interaction. The valid debug level is 1 - 4, 50 and 170 - 179.


This URL should help you:

http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_note09186a008010e6ba.shtml

http://www.cisco.com/en/US/products/sw/custcosw/ps14/products_tech_note09186a0080214bf1.shtml

Jim Augherton Mon, 02/04/2008 - 08:35
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Thanks - spent several hours trying to everything and anything under the sun I could think of, ended up formatting and starting all over, once that finished, and reconfigured the queue's everything started working correctly. Thanks for the info.


Jim

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