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Work force management for IPCC

zeeshan2007
Level 1
Level 1

‎01-29-2008 03:35 AM - edited ‎03-14-2019 01:47 AM

Dear sir

i m using CCX5.0 on MCS7916 Appliance.I would like to know that CCX-50-WFM-S1 1 seat license need a extra hardware for Workforce Management or we can use this on same MCS7916 Appliance.

and how it works with CCX5.0 and why this license is use for ?

you assistance wil be highly appreciated

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Riccardo Bua
Level 5
Level 5

‎01-29-2008 05:11 AM

Hi Zeeshan,

the server specs are available here:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/ipcc_express/crs6_0/installation/guide/wfm82ig.pdf

Regards,

Riccardo

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