Unity 5.0 UM "Message Store is offline" and Exchange 2003

Unanswered Question
Jan 29th, 2008


VM's are working fine but hear message when accessing Messages (see subject). I've ran the Syscheck and only the Domino stuff fails plus:

Failure Exchange2K

Failure Exchange55

Can anyone shed any light?



I have this problem too.
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Ginger Dillon Tue, 01/29/2008 - 09:08

Hi Rich -

I'm confused by your post ... When you ran the Message store configuration wizard on Unity, what server did you partner Unity with - Exchange or Domino? It cannot be both.


richb1971 Tue, 01/29/2008 - 10:06

Hi Ginger,

We're using Exchange 2003.What I meant was I would expect the Domino tests to fail because we're using Exchange!

Can you help?


Ginger Dillon Tue, 01/29/2008 - 10:26

Hi -

Ahh, now I understand. Next time you run Syscheck, you can skip the areas that don't apply. Are you seeing any errors in the Application event log, that indicate Unity is having problems connecting to Exchange? Check this directory to see if you have voice messages there - (default location) c:\commserver\UnityMTA. If you see voice messages here and no errors in the Application event log, try restarting the AvUMRSynchSvr service.


richb1971 Wed, 01/30/2008 - 01:42

Hi Ginger,

Sorted. Bridgehead server had no route back to Unity.

Thanks for help.



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