Tone on transfer

Unanswered Question
Jan 29th, 2008

Has anyone heard of a way to put a tone

ahead of a transferred call to tell the answering party that the call is present and they can say hello. I had a request for just that. I assume it would be like a conference call barge in tone.

Thanks

Art

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
mciarfello Tue, 01/29/2008 - 18:18

Can you explain a little more what you (or the customer) wants?

You can use the consult transfer (supervised transfer, announced transfer, whatever you want to call it) to announce the call. Press Transfer softkey, dial the extension to transfer to, wait for them to answer, announce the call (or say beep, lol) then when they are ready, press transfer softkey again to complete the transfer.)

I have a suspicion that you are doing the equivalent of a blind transfer by doing XFER, extension XFER again quickly. CCM really doesn't do blind transfers.

aelee1 Wed, 01/30/2008 - 11:34

What the customer wants is on a supervised

transfer to hear a tone when call is connected. I think they may just have to have

the tranferring party acknowledge that all

parties are connected

mciarfello Tue, 11/18/2008 - 09:24

When you press the transfer button, say "Beeeeppppp". lol. You can even customize it.

*I* did not persue it more. Hopefully aelee1 has an update for us.

Actions

This Discussion