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Call Forwarding to External Number

anewman49
Level 1
Level 1

Is it possible to forward calls to an outside number with call-forward noan?

3 Replies 3

Rob Huffman
Hall of Fame
Hall of Fame

Hi Alex,

This is most possible (we don't normally do this but I just tested it out to make sure).

Make sure you set the Forward No Answer CSS to allow access to External Calls. Also make sure that you include your Access Code (like 9 for many companies into the FNA dial string.

Works like a charm!

Hope this helps!

Rob

Rob, i'm having the same issue.. I can't find the exact setting to allow the call forward to any number, including offnet calls. I've went through the service param's for "Forwarding" but I still can't find the right one.

CUCM 6.1(1a)

Nevermind.. found my issue. Didn't have the appropriate search space selected on the forwarding line itself.

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