CTIToolkit Desktop Agent 7.0 statistics

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Jan 30th, 2008
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The skillgroup statistics that an agent sees in it's Dekstop is the one "belonging" to that agent. The issue is why does it not showing only number of Ready agents in the skillgroup?

It's showing total of Ready agents in all the associated skillgroups so it's a bit confusing when checking availablility in the skillgroups for the agents. Is there some solution to this or is it as designed?

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sadbulali Tue, 02/05/2008 - 07:21
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The CTI Toolkit Agent desktop will be compatible with the following operating systems. "Windows 2000 Professional "Windows XP Professional

For complete and current information on which the Agent Desktop is supported, see the Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1) Hardware and System Software Specifications (Bill of Materials). This document is available at: http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/index.htm

Patrik Englund Tue, 02/05/2008 - 22:15
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And what exactly is it in this document that can answer my question?


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