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CTIToolkit Desktop Agent 7.0 statistics

Patrik Englund
Level 1
Level 1

‎01-30-2008 06:24 AM - edited ‎03-14-2019 01:48 AM

The skillgroup statistics that an agent sees in it's Dekstop is the one "belonging" to that agent. The issue is why does it not showing only number of Ready agents in the skillgroup?

It's showing total of Ready agents in all the associated skillgroups so it's a bit confusing when checking availablility in the skillgroups for the agents. Is there some solution to this or is it as designed?

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sadbulali
Level 4
Level 4

‎02-05-2008 07:21 AM

The CTI Toolkit Agent desktop will be compatible with the following operating systems. "Windows 2000 Professional "Windows XP Professional

For complete and current information on which the Agent Desktop is supported, see the Cisco ICM/IPCC Enterprise & Hosted Editions Release 7.1(1) Hardware and System Software Specifications (Bill of Materials). This document is available at: http://www.cisco.com/univercd/cc/td/doc/product/icm/ccbubom/index.htm

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Patrik Englund
Level 1
Level 1
In response to sadbulali

‎02-05-2008 10:15 PM

And what exactly is it in this document that can answer my question?

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