Unity 5 and Exchange 2007, can not import users

Unanswered Question
Jan 30th, 2008

Hi all


I finished building a lab with CM6, Unity 5 and Exchange 2007 SP1.

I did all the steps as the manual shows and all went through.

Unity is up and running, and Syscheck shows no problems with Exchange.

When I try to import users, nothing is listed and I can not see any users in the Domain to import.


Below are the errors I get in the event log.


Any help will be great

Thanks


ID: 30003

Source: CiscoUnity_MALEx

Message: An attempt to access the Primary Exchange Mailbox Store by %1 via MAPI has failed. The MAPI subsystem return the following error: %2.

An attempt to access the Primary Exchange Mailbox Store by %1 via MAPI has failed. The MAPI subsystem return the following error: %2.


ID: 30012

Source: CiscoUnity_MALEx

Message: An occurred which prevents successful Exchange access by %1 via MAPI.%n%nThis is typically an indication of configuration issues with Unity, Exchange, or the MAPI subsystem.%n%nVerify that the Unity services accounts are granted the correct permissions and that there are no issues with installation. The SysCheck utility may assist in diagnosing the problem.


ID: 32013

Source: CiscoUnity_Doh

Message: Doh logon failed due to messaging component logon error: %1

Doh logon failed due to messaging component logon error: %1


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ranpierce Wed, 01/30/2008 - 08:25

Did the Unity subscribers happen to be subcribers on a previous install? Unity server? If they still have ciscoescbu properties in adsi edit on the user then that is why thy do not show in the list.


rlp

idupreez_2 Wed, 01/30/2008 - 22:55

Sorry, no.

This is a complete new install of everything.

The users are test users we set up earlier the day.


According to the syscheck tool, all the system accounts have enough rights.

All the Unity services, including the AvCsMgr service has no problem starting up.


I just saw that I can, after leaving the system running for a while, import the users with no problems.


Now, my question is about the event errors I get every 5min.


Does any one know why and how I can get it fixed?


Many thanks

Ian


idupreez_2 Thu, 01/31/2008 - 03:29

I re-ran the Permissions wizard and all passes again.

I see the first event error I get before the ones above is:

ivent ID : 1004

Source : CuscoUnity_ExchangeMo

Description :

The following information store is currently off line.

CN=...........


Attached is the Permissions Wizard Resutts, and everything passes.


When trying to leave a message for a subscriber, I get this played back " Your messages are not availible now "


The script you run on Exchange with the integration also went through ok.


Any one know what I can do to fix it?

Thanks






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