Solved: Unified CCM 5.1.3 - Cannot transfer directly to voice mail

infosys1 · ‎01-30-2008

Previous to the upgrade from 3.3, we could dial *, plus the 4 digit extension and transfer a call directly to individual mail boxes. Now, it takes me to the call handler and forwards me automatically to an operator extension, anytime I dial * plus an ext. HELP, please!

Rob Huffman · ‎01-30-2008

Hi Brenda,

Just in case something was lost in the 3.3 to 5.1(3) upgrade;

How to Transfer a Caller Directly into a Cisco Unity Mailbox

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml

Or this method;

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

Great ideas for CCM 5.1(3) in this thread (seems like a recurring problem);

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cbe5694

Hope this helps!

Rob

View solution in original post

Rajesh Revuru · ‎01-30-2008

Did you previously had any CTI route point with *XXXX on your 3.3 version.

Rob Huffman · ‎01-30-2008

Hi Brenda,

Just in case something was lost in the 3.3 to 5.1(3) upgrade;

How to Transfer a Caller Directly into a Cisco Unity Mailbox

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps2237/products_tech_note09186a008015b963.shtml

Or this method;

http://www.cisco.com/en/US/customer/products/sw/voicesw/ps556/products_tech_note09186a00800dea82.shtml

Great ideas for CCM 5.1(3) in this thread (seems like a recurring problem);

http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=IP%20Telephony&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cbe5694

Hope this helps!

Rob

infosys1 · ‎01-31-2008

Rob, This helped tremendously! The fix was as simple as changing the X'x in the mask and the dn to upper case. Thanks for the help, I really appreciate it!

Rob Huffman · ‎01-31-2008

Hi Brenda,

You are most welcome my friend! Thanks for your very kind follow-up :)

Take care,

Rob