Previous to the upgrade from 3.3, we could dial *, plus the 4 digit extension and transfer a call directly to individual mail boxes. Now, it takes me to the call handler and forwards me automatically to an operator extension, anytime I dial * plus an ext. HELP, please!
Just in case something was lost in the 3.3 to 5.1(3) upgrade;
How to Transfer a Caller Directly into a Cisco Unity Mailbox
Or this method;
Great ideas for CCM 5.1(3) in this thread (seems like a recurring problem);
Hope this helps!