Unified CCM 5.1.3 - Cannot transfer directly to voice mail

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Jan 30th, 2008
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Previous to the upgrade from 3.3, we could dial *, plus the 4 digit extension and transfer a call directly to individual mail boxes. Now, it takes me to the call handler and forwards me automatically to an operator extension, anytime I dial * plus an ext. HELP, please!

Correct Answer by Rob Huffman about 9 years 2 months ago
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Rajesh Revuru Wed, 01/30/2008 - 10:35
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Did you previously had any CTI route point with *XXXX on your 3.3 version.

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Rob Huffman Wed, 01/30/2008 - 12:23
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infosys1 Thu, 01/31/2008 - 06:37
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Rob, This helped tremendously! The fix was as simple as changing the X'x in the mask and the dn to upper case. Thanks for the help, I really appreciate it!

Rob Huffman Thu, 01/31/2008 - 07:07
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Hi Brenda,


You are most welcome my friend! Thanks for your very kind follow-up :)


Take care,

Rob

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