I am using CVP 4.0 H.323 Comprehensive Mode and need to redirect an incoming call after self-service to an external destination(or external service center)
Q1. What is the best way to do this?
For this I am using ICM labels that gets processed by CVP VB using a Gatekeeper lookup. However, since the egress gateway is chosen by gatekeeper, my incoming and outgoing legs can potentially be on different gateways. While I get the call going fine, after the called party answers the system is not able to bind calls together.
Q2. Is this approach still Ok, or should I be doing something else, like the H.323 Refer Transfer?