Ring No Answer Timeout

jonasmansson · ‎01-31-2008

Hi!

How do I change the RNA timeout, and can I do it individually per CSQ/Team or do I set it as system default?

Is there any other way to change the "Agent state after RNA" execpt for the over all setting in the "System Parameters Configuration"?

I have been searching in the AppAdmin-web and in the Cisco Desktop Administrator, but can't find either of it.

I'm running is IPCC Express Premium 4.0.

jonasmansson · ‎02-01-2008

Hi again!

I found the RNA timeout in the connect step in my script. I am still interested in if it is possible to change the "Agent state after Ring no Answer" per CSQ/team or kinda instead of the System Parameters Configuration.

/Jonas

Rob Huffman · ‎02-02-2008

Hi Jonas,

This setting is system wide as you have noted. This is for IPCC 3.x and 4.x versions. Here is a good Cisco Tech Note that explains this;

Change Agent State to "Ready" After Not Answering a Call

From this good doc;

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_qanda_item09186a0080227b1b.shtml

Hope this helps!

Rob

jonasmansson · ‎02-02-2008

Thanks for your reply. I got my thought confirmed.

/Jonas