02-01-2008 04:27 AM - edited 03-15-2019 08:34 AM
Hi there i am installing an UC500 at a customer site. The CCME version of this UC500 is 4.2.3. I implemented the Called Name Display like it is mentioned on the Cisco site. First activate the service DNIS Dir-Lookup and also activated the service DNIS Overlay. Then put the MSN number of the ISDN line in the Directory Entry. But when somebody calls the extension i only see the Caller ID and not the Called ID. Could somebody help me with this ?
02-01-2008 04:35 AM
Hi, please check with "debug isdn q931" and "term mon" that the called number is the same as your directory entry.
02-01-2008 04:38 AM
Thanks for your quick reply. I am not at the customer site right now. But i put in different versions of the numbers, so i put in :
0451234567 name Customer A
00451234567 name Customer A
451234567 name Customer A
I don't think numbers will be advertised like:
000451234567
Hope hearing more from you ?
02-01-2008 05:47 AM
Well, you have to check. For our CME's we always setup a VPN or something to access device from remote, because customers always want some change and it's too impractical to get on site for any small need.
02-06-2008 07:34 AM
OK i have looked at the data you mentioned and see the correct MSN number coming in. The same as i entered in the Directory. But still no called name display.
02-06-2008 09:44 AM
Which exact IOS are you running ?
02-06-2008 10:24 AM
My IOS version is:
12.4(r11)XW
02-06-2008 11:31 AM
Hi, can you upgrade to 12.4(11)XW5? What you have is very buggy.
02-06-2008 10:18 PM
I will do that this afternoon and will report back my findings. Thanks for your quick reply.
07-02-2010 03:40 AM
I am having similar issues, I wonder if you could confirm if you got this working. More importantly, if you did, please share as I am going nuts trying to work this out!
Thanks in advance!
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: