Unity - New account can not access System Admin page

Answered Question
Feb 1st, 2008
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Hello all,


I am in the process of creating a new account for the operator to access the unity admin page to activate / deactivate messages durring certain times of the day.


The issue is, when they login and try to access the System admin webpage they get the following error


Your Windows Domain Account [VOICEMAIL00\5344] is not associated with a Cisco Unity Subscriber.


You cannot access the Cisco Unity System Administration.


Please see your system administrator for more details.

http://voicemail/web/Common/Error.asp?Kind=NoSubs


How do I associate it with the unity subscriber ?


Correct Answer by Jaime Valencia about 9 years 2 months ago

ok, we're talking about different things here

one would be to create an account to admin Unity, and other thing to also manage exchange from the same account


if you want the same user to be able to use exchange you would need to open the exchange admin and right click on it and use the delegate control option over that account, also add the exchange permissions or exchange admin group to that user


HTH

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Jaime Valencia Fri, 02/01/2008 - 14:20
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you need to log into unity with the unityadmin account

open the unity tools and under diagnostic tools you will find a tool named Grant Unity Access


you need to know the account you're going to use and the subscriber to which you're going to associate


HTH

marcuscastellanos Wed, 02/06/2008 - 09:08
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Nevermind Jav.. I was looking in the wrong Tools.. Found it and got it to work, thanks much

marcuscastellanos Wed, 02/06/2008 - 09:46
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Ok.. so I added the user through the diagnostics page.. now I am getting the following when I try to open the system admin page


Access denied

Your class of service prohibits you from accessing the Cisco Unity System Administration.


Please see your system administrator for more details.


Any ideas?

Jaime Valencia Wed, 02/06/2008 - 09:51
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the subscriber to which you associated the user needs to have a class of service that allows him to make changes and log in, if you have the default subscriber COS you won't be allowed.

go into the subscriber page and look for the Class Of Service parameter

change it to the administrator one and try again


HTH

marcuscastellanos Mon, 02/11/2008 - 07:24
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Ok Jav, I lied i dont have it yet!


I got the login and the association working, but I am getting view errors when I try to give them access to a folder to view in the unity exchange folders. I gave the account domain admin and local admin access what gives?

Correct Answer
Jaime Valencia Mon, 02/11/2008 - 07:32
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  • Cisco Employee,
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ok, we're talking about different things here

one would be to create an account to admin Unity, and other thing to also manage exchange from the same account


if you want the same user to be able to use exchange you would need to open the exchange admin and right click on it and use the delegate control option over that account, also add the exchange permissions or exchange admin group to that user


HTH

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