CCM6.0 and CUP6.0 issue with AXL and connectivity to CCM

Unanswered Question
Feb 3rd, 2008

I am having connectivity issue with CCM from the CUP server. I can ping and resolve DNS names all day between servers. Here is what is displayed on the troubleshooting page of the CUP server.

Verify reachability of publisher address, login and execute basic query "Unable to connect to Cisco Unified Communications Manager publisher node with address 192.168.7.10 Please verify the publisher address, AXL user-id, and AXL password on the AXL Settings page (fix) "

Verify valid SIP trunk exists on the Cisco Unified Communications Manager "Unable to connect to Cisco Unified Communications Manager publisher node Please verify the publisher address, AXL user-id, and AXL password on the AXL Settings page (fix) "

I have verified this account twice on the CCM and CUP server.

Anybody see this before?

I have this problem too.
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vinhnguyen Tue, 02/05/2008 - 16:36

Hi

Did you add the CUPS server into CCM first before installation?

Thanks

TODD BERGMAN Tue, 02/05/2008 - 17:31

yes.

I figured it out. It appears that the AXLuser and CTIgw user passwords cannot contain characters like "@" symbols etc.

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