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LMS Corrupted ANI database

Gazexport6k
Level 1
Level 1

Version LMS 2.6, CM 4.0.6

Ani DB was corrupted and then it was cleared by perl script with key -restore. But the cleared database does'n work. In CM administration menu is no discovery start option! And when i'm starting discovery (discovery menu settings) there appear error message:

Seed Device Exception Message: Exception in connectToAni()

Seed Device Exception Message: Can not start device discovery, ANI Server may be down.

"Seed Device Exception Message: Exception in connectToAni() "

"Seed Device Exception Message: Can not start device discovery, ANI Server may be down. "

6 Replies 6

David Stanford
Cisco Employee
Cisco Employee

What is the status of the process ANIServer when you run pdshow?

omar.elmohri
Level 1
Level 1

You tried to uninstall CM and reinstall it back again ?

No.

Please post your ANIServer.log, ani.log, and NMSROOT/MDC/tomcat/logs/stdout.log files.

Here are the log files

It looks as though you've changed the hostname of this server. ANI is trying to establish a connection with host "cw" which is not resolvable. If you change the name of an LMS 2.6 server, you must follow all the steps at http://www.cisco.com/en/US/docs/net_mgmt/ciscoworks_common_services_software/3.0/user/guide/diagnos.html#wp1078582 .

It also appears that your server is set for a non-English locale. Your server must be running in either US English or Japanese for full support.

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