DFM false alerts

Unanswered Question
Feb 4th, 2008

Hi,

I have a LMS 2.6 which manages more than 150 devices. Out of these devices, I am getting falseve-mails from DFM for only two devices. The alarms are as follows.

ALERT ID = 00003S1

TIME = Mon 04-Feb-2008 09:27:32 AST

STATUS = Active

SEVERITY = Critical

MANAGED OBJECT = xxxxx

MANAGED OBJECT TYPE = Switches and Hubs

EVENT DESCRIPTION = x.x.x.x: Cisco Configuration Management

Trap:InformAlarm; x.x.x.x:Duplicate; CUSTOMER IDENTIFICATION = xxx

CUSTOMER REVISION = 3

ALERT ID = 00003P8

TIME = Mon 04-Feb-2008 10:03:24 AST

STATUS = Active

SEVERITY = Critical

MANAGED OBJECT = xxxxx

MANAGED OBJECT TYPE = Switches and Hubs

EVENT DESCRIPTION = x.x.x.x: Cisco Configuration Management

Trap:InformAlarm; x.x.x.x:Unresponsive; CUSTOMER IDENTIFICATION = xxx

CUSTOMER REVISION = 3

But there is no duplicate IP, because it is only a point to point IP and the device is also reachable.

IS there any way of getting rid of these false alerts?

Thanks

Sathappan

I have this problem too.
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omar.elmohri Mon, 02/04/2008 - 08:00

Hello Sathappan,

When talking about duplicated IP address, that can be not on the same subnet but in whole network ? I'm not sure, but that's a suggestion.

And for the Unresponsive, that can only due to timeout!

Hope that can give you ideas to solve your problem.

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