CCM 4.0 CCX 5.0 drop incoming calls

Unanswered Question
Feb 4th, 2008

Hi, my client has a CCM 4.0 with CCX 5.0, he needs to block some incoming calls, that is for certain incoming-ID numbers, a call should be dropped instead of being routed to an agent.

Anyone knows a solution? Thank you a lot in advance

I have this problem too.
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sadbulali Fri, 02/08/2008 - 10:36

Try with incoming-calling number and add translation pattern to drop the call.

mnasser78 Fri, 02/08/2008 - 10:44


Well; that sounds to work. Anyway, I could found another way to do the task straight-forward by using CCX desktop administrator, and drop calls by a list within a work flow, this won't work with CCX standard, and I think I shall try both of solutions. Thank you


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