Edit softkey displays that key is not active here

Ayodeji Okanlawon · ‎02-04-2008

Hi,

I am trying to edit the IP config of my IP phone. However when I press **# and press edit key . I get the message that button is not active here..

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n.lichatz · ‎02-04-2008

what model phone? you are getting the unlock symbol when you **#?

Rob Huffman · ‎02-04-2008

Hi Deji,

It sounds like the "Settings Access" has been set to Restricted or maybe Disabled.

From the Cisco CallManager Administration page, choose Device > Phone, and click the phone.

Choose Restricted/Disabled for the Settings Access parameter under the Product Specific Configuration section.

When Settings Access is enabled, you can change the phone network configuration, ring type, and volume on the phone. When you disable Settings Access, the Settings button is completely disabled and no options appear when you press the button. Also, you cannot adjust the **ringer volume or save any volume settings. The option Restricted is available in Cisco CallManager version 4.1(3) and later. When you change Settings Access to Restricted, you can only access User Preferences and volume settings. By default, Settings Access is enabled.

From this doc;

http://www.cisco.com/en/US/products/hw/phones/ps379/products_qanda_item09186a00800a6763.shtml

Hope this helps!

Rob

Ayodeji Okanlawon · ‎02-04-2008

Rob,

Thanks. I have managed to figure it out.

had to disable DHCP before I could edit the config on the phone.

Thanks

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