I'm working with a customer who swears up and down that they used to be able to answer calls by just touching the portion of the screen that shows the caller-id name/number. I'm not talking about the answer button.
They also said that they used to be able to have 2 calls on the screen at the same time, then "touch" either of them and it would automatically put the other call on hold and let them speak to the other caller.
Now...I've tried this in my lab and I can't get it to work. I can select the call by pressing the screen but I have to also hit Answer or Resume to make the call active. I opened a case with TAC and they basically said the same thing.
Naturally the customer is very adamant that it used to work about a month ago. Is this possible? I can't find any documentation anywhere saying this is a feature of those phones.