IPCCE - Cannot find answers to basic questions.

Unanswered Question
Feb 5th, 2008

I recently downloaded a fantastic document from Cisco's website that - in nice and easy English - described the common features of the Express (see attached). Perfect for a customer service manager to look at and say yes we need that.

Can I find a similar document for the Enterprise? No I can't and I need to know answers to questions such as number of agents groups supported, number of agents per group, number of supervisor positions supported and is ASR supported. Can anybody help me?

Many Thanks

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rbua Tue, 02/05/2008 - 06:05

Hi there,

there is a data sheet and also a couple of comparison documents, main point being that there is not strictly saying a bounding limit, truly being the server resources and your requirements the limiting factors.

To see some hard data, check the Bill of Material document:

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/icm_enterprise/icm_enterprise_7_2/user/guide/72Hardware_and_System_Software_Specification.pdf

To answer your question ASR is supported both on IPIVR and CVP.

Regards,

Riccardo

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