WAE 512 - Kernal Crash Files Detected Error

Answered Question
Feb 5th, 2008
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I've just run the WAAS Disk check on my WAE 512 (script execute disk_check.sh) before implementing an upgrade to 4.0.15 from 4.0.13.


After the WAE reboots I get the following major alert on the CM


'Kernal Crash files and / or User Core files detected'


Any ideas on what I need to do, or files I need to complete to fix this.


Many Thanks,

Richard

Correct Answer by Zach Seils about 9 years 3 months ago

Richard,


There should be a crash file located in the following directory:


/local1/core_dir


Grab that file and open a TAC case (or send it to me). You can clear the alarm by deleting the file from the core_dir directory.


Zach



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Correct Answer
Zach Seils Wed, 02/06/2008 - 03:35
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Richard,


There should be a crash file located in the following directory:


/local1/core_dir


Grab that file and open a TAC case (or send it to me). You can clear the alarm by deleting the file from the core_dir directory.


Zach



richianaj Wed, 02/06/2008 - 07:37
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Thanks - that worked great. File on its way to you.



Zach Seils Fri, 02/08/2008 - 05:31
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Richard,


Thanks for the file. I can't find any previous occurrences of this type of crash. Since the file was generated under version 4.0.13, it may have been a problem with the way TFO exited as part of the upgrade. I would say that you can ignore this instance unless it happen again under 4.0.15.


Zach



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